WordPress Web Design Services

Are you looking to hire a WordPress developer? Well, you’re in luck. First, it’s for choosing WordPress as the CMS of your choice, and second, it’s for finding the right WordPress Web Design company, Media One.

WordPress Powers 34% of all the websites

Why MediaOne is Your Expert WordPress Solution

Since WordPress is the most popular CMS worldwide, powering more than 34% of all the websites on the internet, it is not surprising that there are tons of self-proclaimed experienced WordPress developers out there.

However, you might want to note that WordPress web development isn’t just about installing WordPress, uploading a theme, and making a few customizations here and there.

WordPress Development is about security, optimization, performance, responsiveness, clean code base, modern web standards, and search engine optimization.

Hiring a WordPress developer can be challenging because most of these developers are self-taught or have little to no experience designing scalable websites. It’s safe to assume most of them have no idea of what they’re doing. 

It helps to have someone with experience, an expert in coding, optimization, and security. It helps to have someone like us in your corner.

Of all the CMS platforms out there, why choose this one?

Why WordPress?

WordPress is Open-source

It means you get access to a massive community of experienced developers, designers, and bloggers. You can easily find themes, plugins, icons, fonts, etc.

WordPress is SEO-friendly

The platform already comes with built-in SEO functionalities like clean URL structure and Search Engine Optimized (SEO) titles out of the box.

Finally, WordPress is Highly Scalable

Even if you’re a small business or an individual blogger looking for a simple website, you can always opt for a cheap yet powerful web host and enjoy the benefits of scaling up when your business grows.

What About the Disadvantage?

Well, there aren’t many. Since WordPress is an open-source platform, it is easy for a hacker to identify and exploit security vulnerabilities. However, the community works on keeping things up-to-date and secure by releasing updates regularly. That means you don’t have to worry about the vulnerability since WordPress developers do that for you.

So Why MediaOne?

We are a Premier WordPress Development Company that can help you take your website to the next level with the latest technologies, faster speeds, increased security, and complete peace of mind.

There are tons of WordPress developers out there, and we’re glad you made the right decision by choosing us. We are experienced in creating custom solutions that fit your business needs.

Our developers use proven methods to increase conversion rates, reduce bounce rates, and improve the overall ranking of your website in Google search results.

All this means you can benefit from improved ROI in a shorter time frame.

Some MediaOne Clients & Awards

What Do We Do?

We love WordPress, and we specialize in it:

WordPress Design for Your Website

We can design a beautiful and modern website to promote your business. And we don’t reuse the design; we make each design unique with attention to detail.

Custom WordPress Theme Development

We have built Custom WordPress Themes for several clients over the years. Themes are updated regularly to take advantage of new features.


We can integrate your WordPress website with third-party platforms like PayPal, Google Analytics, MailChimp, and more. We can also offer you custom solutions that help you get the most out of your website.

WordPress Maintenance

You don’t need to hire a full-time developer. Let us handle the updates and maintenance of your website — we can even work with you on ad hoc requests that fall outside the scope of our standard services.

WordPress Migration

We can transfer any website from another platform, particularly Drupal, Joomla, and Shopify, to WordPress within a short time frame.

WordPress Optimization

We can transfer any website from another platform, particularly Drupal, Joomla, and Shopify, to WordPress within a short time frame.

WordPress Support

No matter how well you know your website, there might be times when you find yourself in the red. We can provide support and troubleshooting for any WordPress-related issue.

WordPress Training

Whether you’re a blogger who wants to learn how to use WordPress or someone looking for advanced training on development, we can help. We offer custom courses for beginners.

Custom WordPress Plugin Development

Do you need something that isn’t available in the market? We can create it for you.

WordPress Social Media Integration

Want to expand your social media presence in a big way? We can offer customized solutions that integrate WordPress with Facebook, Twitter, Instagram, Pinterest, and other popular social media platforms.

WordPress eCommerce

Do you want to sell your products online? We can help you create a stunning e-commerce website using the WooCommerce plugin. Our developers have expertise in marketing and coding, which means we can offer unique features like “product labelling” and “featured products.”

WordPress Mobile App Development

Do you want to reach your customers on the go? We can offer custom-built mobile apps compatible with iOS, Android, Windows Phone, and other platforms.

How We Can Help Your Business

In WordPress, you have a flexible framework that lets you scale your business as needed. It’s also simple to use and, most importantly, can be customized as per your needs. With Media One, you get the following benefits:

Increase SEO Ranking

Search Engine Optimization (SEO) is essential for any website to reach its full potential. We can show you how to optimize your website and propel its rank position.

Improve Website Speed

A slow website is a dying website. Visitors are impatient and won’t wait for your site to load. We can help you increase its speed by optimizing images, compressing data, caching, and so much more.

Increase Conversion Rate

Do users come back on their own? Not unless they’re getting some value out of your website. We can help you create an engaging user experience through personalized design, relevant content, and interactive widgets.

Expand Your Website Reach

It’s not enough to make money from your existing clients; you need to get new clients, too. We can help you expand your reach by creating awareness through search engine marketing (SEM), social media marketing (SMM), email marketing, etc.

What We Offer:

WordPress Logo Design

Professional custom logo design for your business We will provide you with a modern and sleek logo that is WordPress-compatible and, at the same time, unique and memorable.

Branding Packages

We offer branding packages to help customers establish their online presence. These can vary from website building, search engine optimization (SEO), social media marketing (SMM), etc.

SEO and Paid Ad-Focused

We have a dedicated internet marketing team that will be helping your brand gain more exposure online. We offer pay-per-click (PPC), search engine optimization (SEO), reviews, video ads, etc.

Eye-Catching & Functional Designs

Our experts can design a WordPress website for you from scratch. Our designers will ensure that the colours, logos, and tone of voice align with your brand. We’ll also handle all aspects of web development, including coding to ensure fast page load times and responsiveness for mobile devices.

Ongoing Support

We offer ongoing support and maintenance of your website managed by our expert WordPress technicians. You can choose our hourly or monthly plans, whatever works with your budget.

The WordPress Web Design Journey

At MediaOne, we begin the design process by understanding what you want your website to achieve. Once we have a clear picture of your goals and objectives, our task is to use the most appropriate WordPress features to convey them in the best possible manner.

Start With WordPress Web Design – It’s a No Brainer!

While its tempting to consider seemingly low-cost alternatives like Wix or Shopify – these actually COST MORE in the long run because they will charge you for subscriptions, upgrades and additional tools.

With WordPress you don’t have to pay anything further except your basic web hosting costs which can as low as SGD5/month. WordPress tools via plugins are mainly free unless you insist on paying for locked upgrades.

WordPress websites are very scalable and is one of the best content management systems (CMSs) that are extremely SEO-friendly. Due to the nature of dynamic content-serving and structuring of their architecture, subscription-based CMSs like Wix or Shopify will always have limitations to their SEO capabilities.

WP SEO Power

Like it or not, SEO is hyper important because, at the end of the day if your website is not found on search engines – then what is the point, really?

So, whether you’re looking for a simple WordPress blog or need to create a comprehensive, integrated website, MediaOne WordPress Design can help!

Our team of designers and developers includes some of the best in the industry. We use cutting-edge platforms and tools combined with tried and tested strategies to create websites that are easy to navigate, help users find what they’re looking for quickly, and ensure that your website is never lost in the shuffle.

Our Past Work

We have a portfolio of websites we’ve designed and developed. Our clients range from small-scale entrepreneurs to large companies with an international presence. We cover all kinds of businesses, including IT, health & wellness, services & consulting, e-commerce, etc.

Our Past Work

We have a portfolio of websites we’ve designed and developed. Our clients range from small-scale entrepreneurs to large companies with an international presence. We cover all kinds of businesses, including IT, health & wellness, services & consulting, e-commerce, etc.

We’re a well-versed team of marketers, developers, and designers. We have a solid client base in Australia, New Zealand, Singapore, Malaysia & India. We aim to build beautiful and functional brands so your business can flourish online.

Enough of the small talk. We’ll let our work do the talking from here. Here’re a few of the websites we’ve built:

When you decide to work with us, we’ll begin by understanding your business and its requirements. Once we have a clear picture of what you want, our experienced team will use WordPress features and tools to create an easy-to-use, modern website that helps you accomplish your goals in the most efficient manner possible.

We have a proven track record of delivering customized websites on time and within budget.

We can help you create a website and an online presence that will boost your business, no matter what industry you’re in. So, if you’re looking for a trusted WordPress web design company to take care of your next project, trust Media One to get the job done.


You Deserve A Better Website

Frequently Asked Questions

We expect our clients to have questions. It’s our job to answer them in an easy-to-understand manner. Here are a few questions we often get asked:

The cost of your project will depend on several factors, such as the amount of time we need to devote to completing your website, whether you will need customization services, etc. We recommend that you get in touch with us so we can provide a more detailed estimate of your project based on your requirements and goals.

Your project timeline depends entirely on your needs and our availability at the time of starting the project. To begin with, we need to learn more about your business goals, target audience, etc. If you need to make changes in the future or want to add new features, these can be done at an additional cost (for customization).

Once we’ve developed your website design, we’ll hand it over to you to go through it and provide us with feedback. Once you’ve approved the design, our team of developers will start implementing it on your server hosting platform or merge it with an existing WordPress website.

Yes! Just visit our portfolio page at:


Media One is your one-stop solution for all types of web development services, including website design and customization, search engine optimization (SEO) services, digital marketing strategies, etc. We can help with everything from Google Ads campaign planning to inbound lead generation.

Just give us a call or drop us an email with your requirements. A member of our team will get in touch with you within 24 hours of receiving your message. We’ll discuss the project and charges involved with you and let you know where we stand before you commit.

Once your project is complete, we send you a postal mail and email to inform you that the transaction is successful. You can log in to your administration panel and check out your website whenever you like. Our help desk will also be at your disposal in case you need any help.

We are here to answer all your questions! Just give us a call or shoot us an email at: At Media One, we offer reliable and affordable WordPress web development services to businesses, big and small. Whether you want to create a personal blog or an online store, our team of professionals will use the latest technology and tools to build a stunning website that can help your business stand out from the crowd.

WordPress is the most popular CMS on the market, not only because it is open source but also because of its extensive range of plugins and themes. If you want to create a simple blog or a complex e-commerce solution, WordPress can help you do just that.

WordPress, of course – and for good reasons. It is the most popular and feature-rich web development platform out there. Media One specializes in WordPress website designs and will help you choose the most suitable theme or develop a custom design that matches your business needs and budget to a T.

When you choose Media One, we make sure your website is SEO optimized and fully responsive. We use the latest technology and practices to improve user experience and boost website rankings. Let us know what type of online marketing services you require, and we’ll create an optimized strategy that helps your business stand out from the crowd and attract more visitors.

WordPress is a free and open-source platform. Meaning, you can host it on any hosting service. There are many web development platforms out there that provide dedicated solutions for WordPress users. Media One offers reliable and affordable website design services to businesses of all sizes, so talk to our team to learn more.

No. Our services are not subject to recurring charges. You, however, have to note that if you need to use any additional features or extend our help after your website is ready, there might be some extra costs. We’ll let you know once we complete the project if anything else needs to be done.

You can log in to your administration panel to check the progress of the project or edit content whenever you want. We also send monthly reports that summarize your website’s performance to keep you updated about the progress.

You can easily log in to your admin panel using your email address and password to make changes to your website.

100%. One of the main reasons Media One has achieved over 100% success rate is that we only work with the best WordPress web development experts. We have a stringent hiring process that makes sure we only hire the best, so you can be confident of getting quality work from an expert.

Privacy Statement

Vertafore, Inc. and Flexquote Insurance Agency (“we”) respect your privacy and are committed to protecting it through our compliance with this statement. This Privacy Statement (“Statement”) describes the types of Personal Information, as defined below, we may collect from you or that you may provide when you use Vertafore products and services, whether through a computer or on a mobile application (the “Vertafore Solution(s) “). This Statement is intended to be read by and pertains to processing of Personal Information provided by Vertafore’s customers and users of the Vertafore Solution(s) acting on behalf of their clients (“you” or “your”). 

This Statement is also a notice to California residents, to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice. Under such regulation, Vertafore is at all times acting in its capacity as a Service Provider – processing information on behalf of its customers in a business to business setting. 

Please read this Statement carefully to understand our policies and practices regarding your Personal Information and how we will treat it. When you use the Vertafore Solution(s), you consent to our collection, use and disclosure of information about individuals as described below.

If you are providing Personal Information about third parties (i.e. your clients, producers, end-insured’s, etc.), within the Vertafore Solution(s), it is your responsibility to ensure that such individuals are 1) on notice of this sharing of Personal Information with Vertafore, 2) the location of and details contained in this Statement, and 3) that such individuals have consented or otherwise authorized you to provide such Personal Information to Vertafore for processing through the use of the Vertafore Solution(s).

If you do not agree with our policies and practices, your choice is not to use the Vertafore Solution(s). This Statement may change from time to time. Your continued use of the Vertafore Solution(s) after we make changes is deemed to be acceptance of those changes, so please check the Statement periodically for updates.

This statement applies to Personal Information we collect:

In the Vertafore Solution(s) whether on a computer or a mobile application;
In email, text, and other electronic messages between you and Vertafore related to the Vertafore Solution(s); and
Through desktop or mobile applications you download from the Vertafore Solution(s), which provide dedicated non-browser-based interaction between you and the Vertafore Solution(s);


where such collected information identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. (collectively “Personal Information”).

Personal Information has different meanings depending upon which regulation is applicable to it. Vertafore has taken a comprehensive approach and individuals can also rely on the applicable regulatory definition of personal information when interpreting this Statement.

Personal Information does not include:

Publicly available information from government records;
Information received from the business relationship which has been de-identified or aggregated;
De-identified information is information that on its own, or together with a subset of data, cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular person. 
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and any comparable state regulation (as applicable); or
Personal information covered by the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the Driver’s Privacy Protection Acts of 1994, or any comparable state regulations (as applicable)). 

In particular, Vertafore has collected and processed the following categories of Personal Information from its customers’ use of the Vertafore Solution(s) through the methods described above within the last twelve (12) months. 


Examples (not intended to be exhaustive)

Identifiers, including Personal Information listed in customer records statutes.

A real name; alias; signature; postal address; email address; telephone number; unique personal identifier; online identifier; Internet Protocol address; device identifiers; account name; Social Security number; driver’s license or other state identification number; passport number; insurance policy number; insurance claim number; financial information, including bank account, credit card numbers, bank routing details; employment, including current and historical; association membership; other device identifiers including the operating system, browser type, network information; or other similar identifiers.

Protected classification characteristics.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status.

Commercial information.

Records of personal property; products or services purchased, obtained, or considered, including data related to insurance policies; or other purchasing or consuming histories or tendencies.


Information on the user’s interaction with the Vertafore Solution(s).

Biometric Data.

Items related appearance including, but not limited to, height, weight, eye color, hair color; NOT including any genetic data or data that could alone be considered Personal Information when not combined with other information (i.e. fingerprint or genetic data). 

Geolocation data.

Physical location of users, generally and specifically.

Inferences drawn from other Personal Information.

Profile reflecting an individual’s preferences, characteristics, predispositions, or purchasing behavior. 


Vertafore obtains the categories of Personal Information listed above from the following categories of sources:

Directly from you – Personal Information that you input into the Vertafore Solution(s). For example, from i) forms you complete; ii) products and services your clients purchase; or iii) products and services your employees or independent contractors sell.
Indirectly from you. For example, from observing User actions in the Vertafore Solution(s).
Records and copies of your correspondence (including email addresses), if you or users contact us in relation to the Vertafore Solution(s).
Your responses to surveys that we might ask you to complete for research or marketing purposes.
Details of transactions you carry out through the Vertafore Solution(s) and of the fulfillment of your orders.

This Statement does not apply to Personal Information collected by:

Us offline or through any other means, including on any other website that is not a Vertafore Solution operated by Vertafore or any third party;
Communication or correspondence with Vertafore not related to your use of the Vertafore Solution(s);
Any third party collecting information about your device or smartphone usage and activity; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or in the Vertafore Solution(s).

Personal Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Vertafore Solution(s), we may use automatic data collection technologies to collect certain information about your equipment (including your computer or smartphone), browsing actions, and patterns, including:

Details of your visits to the Vertafore Solution(s), including traffic data, location data, logs, and other communication data and the resources that you access and use in the Vertafore Solution(s).
Information about your computer, smartphone and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Vertafore Solution(s) and to deliver a better and more personalized service.

The technologies we use for this automatic data collection may include:

Cookies (or application cookies). A cookie is a small file placed on the hard drive of your computer or smartphone. You may refuse to accept browser or mobile cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting you may be unable to access certain parts of the Vertafore Solution(s). Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Vertafore Solution(s).
Web Beacons. Pages of the Vertafore Solution(s) and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Vertafore, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain app content and verifying system and server integrity).


How We Use Your Personal Information

We use the Personal Information to provide the Vertafore Solution functionality, fulfill your requests, improve the quality of the Vertafore Solution(s), engage in research and analysis relating to the Vertafore Solution(s), personalize your experience, track usage of the Vertafore Solution(s), market the Vertafore Solution(s), provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Vertafore Solution(s), and comply with legal obligations. Even when we do not retain such Personal Information, it still must be transmitted to our servers initially and stored long enough to process.

We also use Personal Information that we collect about you or that you provide to us, including any Personal Information used to fulfill our contractual obligations to you:

To present the Vertafore Solution(s) and the contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To notify you about changes to the Vertafore Solution(s) or any other products or services we offer or provide though it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may use or disclose the Personal Information we collect for one or more of the following business purposes:

To fulfill or meet the reason you provided the Personal Information, including integrated third-party products. For example, if you share your name and contact information to request a price quote or submit a query about other transactions, we will use that Personal Information to respond to your inquiry (automated or otherwise within the Vertafore Solution(s)). If you provide your Personal Information to purchase a product or service, we will use that Personal Information to process your payment and facilitate delivery. We may also save your Personal Information to facilitate orders of additional users or Vertafore Solution(s) or process decomissions.
To provide, support, personalize, develop, and enhance the Vertafore Solution(s) and the customer experience.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of the Vertafore Solution(s), products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve existing Vertafore Solution(s) or create new Vertafore Solution(s).
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

Vertafore will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sales of Personal Information

In the preceding twelve (12) months, Vertafore has not sold Personal Information it has processed in the Vertafore Solution(s) to any third party. However, where contractually allowed (by you and any applicable third party), Vertafore has de-identified and aggregated certain information it has received directly from its customers for both internal and commercial use (see below at number (6)). 

Sharing Personal Information

 Vertafore may disclose your Personal Information to a third party for a business purpose or when they integrate with the Vertafore Solution(s) through the API. When we disclose Personal Information for a business purpose, such third party has entered a contract with either you or Vertafore that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

If Vertafore is the contracting party, we require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

If you are the contracting party, it is your responsibility to understand the purpose for the transfer and ensure that the third party is managing the Personal Information it receives according to your direction. 

In the previous twelve (12) months, Vertafore may have disclosed each of the above categories of Personal Information for a business purpose.

We may also disclose your Personal Information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply any agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Vertafore, its customers, or others. This includes exchanging Personal Information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Personal Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your Personal Information:

Tracking Technologies. You can set your browser or smartphone to refuse all or some browser or application cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Vertafore Solution(s) may then be inaccessible or not function properly.
Promotional Offers from Vertafore. If you do not wish to have your email address/contact information used by Vertafore to promote our own or third parties’ products or services, you can opt-out by unsubscribing within the email sent to you or by sending us an email stating your request to opt-out of marketing communications to marketing@vertafore.com. If we have sent you a promotional email, please use the above 2 methods and do not send us a return email asking to be omitted from future email distributions as the sending email address might not be able to accept incoming email. This opt out does not apply to Personal Information provided to Vertafore as a result of a product purchase, warranty registration, product service experience or other transactions.

De-Identified, Aggregated Information

Where contractually allowed (by you and any applicable third party), Vertafore may de-identify and aggregate certain Personal Information inputted by you into the Vertafore Solutions for both internal and commercial purposes (information passed through the Vertafore Solutions to or from third-party integrations which is not converted into field within the Vertafore Solutions (e.g. for email purposes) is not de-identified or aggregated). Such internal purposes include the improvement or enhancement of existing Vertafore Solution(s) or the creation of entirely new Vertafore Solutions. Commercial purposes include the aggregation and sale of de-identified information, including for, but not limited to, research or benchmarking purposes. Where such de-identified and aggregated information is used commercially, Vertafore has implemented technical safeguards and business processes that prohibit re-identification, both internally at Vertafore and for the purchaser after the license or sale is executed. 
Personal Information Rights and Choices

Certain regulations (including the CCPA) provide individuals with specific rights regarding their Personal Information. Vertafore is at all times a Service Provider (as defined in CCPA) or Processor (as defined in the European General Data Protection Regulation) of the Personal Information contained in the Vertafore Solution(s). As such, Vertafore will not substantively respond to any individual exercising such a right. If we receive a query regarding the below rights from an individual about which you inputted Personal Information in the Vertafore Solution(s), we will direct that individual back to you as the Vertafore customer who controls the Personal Information. 

This section describes your rights and explains how to exercise those rights.

If you receive a query regarding the below rights from an individual about which you inputted Personal Information in the Vertafore Solution(s), you should be able to respond to that request without additional assistance from Vertafore. Please limit requests for Vertafore assistance to those that relate to specific third parties with which we have shared the Personal Information or with regards to archive and back-up information, if so affected by the request. 

Access to Specific Personal Information and Data Portability Rights

You may access, update, correct or extract any and all Personal Information directly within the Vertafore Solution(s) without the assistance of Vertafore. 

For both Personal Information relating to users and the third parties about which you inputted Personal Information, you have the right to request that Vertafore disclose certain Personal Information to you about our collection and use of the Personal Information over the past twelve (12) months. Once we receive and confirm your verifiable individual request we will disclose to you:

The categories of Personal Information we collected about you or an individual about which you inputted Personal Information in the Vertafore Solution(s).
The sources for the Personal Information we collected about you or an individual about which you inputted Personal Information in the Vertafore Solution(s).
Our business or commercial purpose for collecting that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you or an individual about which you inputted Personal Information in the Vertafore Solution(s) (also called a data portability request).

The information contained in this Statement should assist you in responding to any such individual request as it relates to information stored or processed in the Vertafore Solution(s).

Deletion Request Rights

You may delete any and all Personal Information you have inputted into the Vertafore Solution(s) without the assistance of Vertafore. 

You have the right to request that Vertafore delete any Personal Information about you or that you have inputted into the Vertafore Solution(s) that was collected and retained, subject to certain exceptions including regulatory data retention requirements. Once we receive and confirm your verifiable individual request, we will delete (and direct our service providers to delete) the Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the Personal Information is necessary for us or our third-party service provider(s) to:

Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation, including, but not limited to, compliance with applicable state and federal regulations that govern retention of Personal Information.
Make other internal and lawful uses of that Personal Information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable request to us through the Vertafore Solution(s), directly to Customer Support, or through your MyVertafore account. 

Only you may make a verifiable request related to Personal Information that we collected from you or your users through the Vertafore Solution(s). You may make a verifiable request as the individual that the Personal Information is about (the user) or on behalf of an individual whose Personal Information you have provided to us through the use of the Vertafore Solution(s), in such a case you must provide the verification of that individual and it will be limited to your instance of the Vertafore Solution(s).

You may only make a verifiable request for access or data portability twice within a 12-month period per individual. The verifiable request must:

Provide sufficient information that allows us to reasonably verify you are either i) the person about whom we collected Personal Information or ii) an authorized representative which inputted the Personal Information into the Vertafore Solution(s).
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you or an individual about which you inputted Personal Information in the Vertafore Solution(s).

We consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in a verifiable request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days in total), we will inform you of the reason and extension period in writing.

We will deliver our written response to the email address identified on your account with us.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the Personal Information from one entity to another entity without hindrance.

We will charge a fee for professional services to respond to a request that could have been handled without direct Vertafore involvement (meaning by a user of the Vertafore Solutions(s)). If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Such work will be performed at Vertafore’s then-current rates for professional services. 


We will not discriminate against you for exercising any Personal Information rights. Unless permitted by applicable regulations, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Data Security

We have implemented measures designed to secure Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Vertafore Solution(s), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of Personal Information transmitted to, through, or by the Vertafore Solution(s). Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Vertafore Solution(s).
Children Under the Age of 16

The Vertafore Solution(s) is/are not intended for use by children under sixteen (16) years of age. No user under age sixteen (16) may provide any Personal Information to or in the Vertafore Solution(s). If you are under sixteen (16), do not use or provide any Personal Information on the Vertafore Solution or through any of its features, register on the Vertafore Solution, or provide any Personal Information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that Personal Information. If you believe we might have any Personal Information obtained from a child user under sixteen (16), please contact us through MyVertafore or otherwise through the Vertafore Solution(s).

We understand that you might provide Personal Information in the Vertafore Solution(s) relating to children under sixteen (16), in such a case, those children are afforded all of the rights as outlined herein and verifiable requests to the Personal Information must be made by a person with the legal authority to act on their behalf.
Changes to Our Privacy Statement

Vertafore reserves the right to amend this Statement at our discretion and at any time. When we make changes to this Statement, we will post the updated notice in the Vertafore Solution and update the notice’s effective date. Your continued use of the Vertafore Solution(s) following the posting of changes constitutes your acceptance of such changes.

Last Updated and Effective: January 13, 2020

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